Housing Finance Bank Elevates Customer Experience with Gulu City Engagement Initiative
His Worship, Alfred Okwonga, Lord Mayor of Gulu city, expressed gratitude to Housing Finance Bank for facilitating his dream of becoming a successful business owner.
In a proactive move to amplify customer satisfaction and refine service standards, Housing Finance Bank orchestrated a vibrant Customer Service Forum at Boma Hotel in Gulu city. This forum, a pivotal aspect of the bank’s customer-centric strategy, served as a dynamic platform for valued customers to share feedback and insights, thereby influencing the evolution of the bank’s offerings.
Led by a dedicated team including Mr. John Baptist Kaweesi, Head of Mortgages and Consumer Banking, and Ms. Carolyn Agudo, Head of Customer Experience, the event was attended by esteemed personalities like Vicky Shunks Ayimaru, Branch Manager – Gulu, and Joylydia Apolot, Communications Officer. Together, they engaged in robust discussions centered around Housing Finance Bank’s array of financial solutions, spanning onboarding, transactions, investments, and lending.
Mr. John Baptist Kaweesi articulated the bank’s unwavering dedication to customer satisfaction, emphasizing, “We are thrilled to host this year’s inaugural customer service forum, underscoring our ongoing commitment to ensure our customers are fully satisfied with our products and services.” His sentiments echoed the essence of the event – to actively listen to customers, gather insights, and tailor solutions to positively impact their lives.
Ms. Carolyn Agudo echoed this sentiment, expressing gratitude to customers for their loyalty and trust in Housing Finance Bank. She stressed the importance of customer feedback, highlighting its role in refining products and services. “Customer feedback is pivotal to our success. We highly value the input and suggestions from our customers, enabling us to tailor our offerings to meet their financial needs,” Ms. Agudo remarked.
The event was further enriched by the testimonial of His Worship Alfred Okwonga, Lord Mayor of Gulu city, who shared his transformative journey with Housing Finance Bank. “When I joined Housing Finance Bank, I earned a modest salary, but aspired to establish a school. Despite challenges, the bank trusted me with significant financing, kickstarting my journey as an education entrepreneur,” His Worship Alfred Okwonga recounted proudly.
Housing Finance Bank’s commitment to elevating customer service excellence is reflected in its 24-hour contact center, ensuring accessibility and responsiveness to customer needs at all times. This dedication underscores the bank’s ethos of personalized solutions and unwavering support for customers’ financial aspirations.
As a steadfast financial institution, Housing Finance Bank remains committed to empowering sustainable homeownership and economic independence in Uganda. Through forums like these, the bank continues to evolve, innovate, and exceed customer expectations, solidifying its position as a trusted financial partner dedicated to the prosperity of its customers and communities.
